The quality of your products and services is often the corner stone of customer retention. In today's market, every customer counts and delivering on time and within budget is only a piece of the retention equation. Our quality management course will provide a foundation for understanding the tools and techniques used to implement an organization-wide quality initiative. Hands-on group exercises will both teach and motivate participants towards cultivating a quality-focused environment.
The Major PMBOK processes covered are:
Quality Planning
Quality Assurance
Quality Control
The course includes lectures, slides and hands-on exercises.
All material and parking is included in tuition.
» PDU's: 14
» Price: $750 per person
This course is offered in partnership with Florida Atlantic University. It is offered as a night class (4 nights total) or as a Saturday class (2 Saturdays)